Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days of payment confirmation. Custom configurator builds require additional production time of 1–2 weeks before shipping. You will receive an email confirmation with tracking information once your order has shipped.

Shipping Rates

We offer free shipping on all orders over $300. For orders below $300, standard shipping rates are calculated at checkout based on your location and selected shipping method.

Domestic Shipping (Canada)

Standard shipping within Canada typically takes 3–7 business days after dispatch. Expedited options may be available at checkout depending on your location.

International Shipping

We ship internationally to select countries. International shipping times vary by destination and are typically 7–21 business days after dispatch. Please note that international orders may be subject to customs duties, import taxes, or fees imposed by your country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking number. You can use this number to follow your package through the carrier's tracking system.

Lost or Delayed Packages

If your package has not arrived within the estimated timeframe, please contact us at info@s24handmade.com with your order number. We will work with the carrier to locate your shipment. Please note that S24 Handmade is not responsible for delays caused by the carrier, customs processing, or circumstances outside our control.

Incorrect Address

Please ensure your shipping address is correct at the time of checkout. S24 Handmade is not responsible for orders shipped to an incorrectly entered address. If you notice an error after placing your order, contact us immediately at info@s24handmade.com and we will do our best to correct it before the order ships.